VIA Rail Website Failures
Posted: July 28th, 2009 | Author: khosrow | Tags: internet, Technology, viarail | 6 Comments »
Someone at VIA didn’t think that introducing a 60% off sale would slow the site to a crawl. Since yesterday, their stunt (thanks to the strike) has made their site and all the services they offer through it inaccessible to the public.
I’ve been on their site for 2 days trying to get a ticket. During the day it’s non-responsive and even past midnight the site doesn’t function. I’m not sure if they thought about this rise in traffic. But in today’s world, this kind of weak infrastructure really looks bad on the organization, especially the guys greasing the wheels in the server room!
Here’s a thought guys: before you put out a call for a going-out-of-business sale, buy some bandwidth!
Man, I'm just trying to check via schedule, Can't even do that. Perhaps they might extend the 60 per-cent-off sale, LOL
Not only that but yesterday, I tried calling from 6 pm until very late. It was ringing busy!!!!!!!!! It usually at least give you a message and put you on hold. What the ” #^%^@” is going on with them???
It's become a trend on twitter. Not a top trend, but still. The fact that it's now in twitter hashtag form means a lot of people are pissed off. See http://search.twitter.com/search?q=%23viafail
Not only that but yesterday, I tried calling from 6 pm until very late. It was ringing busy!!!!!!!!! It usually at least give you a message and put you on hold. What the ” #^%^@” is going on with them???
It all goes back to poor planning. They decided to put the sale on to boost their ridership immediately after the strike, but no one planned for this amount of demand. They didn’t have the man power, the network bandwidth or anything to deal with it.
It all goes back to poor planning. They decided to put the sale on to boost their ridership immediately after the strike, but no one planned for this amount of demand. They didn't have the man power, the network bandwidth or anything to deal with it.